Privacy Policy
FUNDISMART PRIVACY POLICY:
Effective Date: 01 September 2025.
Last Updated: 15 January 2026.
Company: FundiSmart Company Limited (“FundiSmart”, “we”, “us”, “our”)
Services Covered:
FundiSmart App (Customer App)
FundiSmart Pro (Provider/Artisan App)
FundiSmart Support (WhatsApp Business Automation/Bot)
FundiSmart website, forum, and related services
Country of Operation: Tanzania.
1. Who We Are.
FundiSmart is a digital platform and service marketplace that connects customers with service providers (artisans/technicians) and provides tools such as:
Profiles & portfolios
Job matching & bookings
Messaging & forum/community features
Ratings & reviews
Business support tools
FundiSmart Company Limited acts as the Data Controller responsible for your personal information.
2. Information We Collect.
A. Information You Provide.
For Customers and Artisans:
Full name
Phone number
Email address (optional where applicable)
Password/login credentials (securely encrypted)
Profile information (bio, skills and service interests)
Location details (region, district, ward, address optional)
Profile photo (optional)
For WhatsApp Bot Users:
WhatsApp Phone Number
WhatsApp Display Name (as provided by Meta)
Message content and interaction history with the Bot
Customers may also provide:
Service requests
Booking/Request details
Delivery/service address
Artisans may also provide:
Experience and certifications
Service categories
Portfolio images
B. User-Generated Content
Portfolio images
Messages between users
Forum posts, comments, likes, and shares
Reviews and ratings
Service descriptions
Job applications
Content you share may be visible to other users.
C. Transaction & Platform Records
Booking history
Job records
Saved customer/service contacts
Earnings or quote history (where applicable)
Important:
Payments
Currently, FundiSmart does not directly process in-app payments.
Any payment between customers and artisans is handled outside the App using agreed methods.
If FundiSmart introduces integrated payment features in the future, this Privacy Policy will be updated to explain how payment data is handled.
D. Automatically Collected Information
Device model and operating system
App version and language
IP address
Usage patterns (features used, session time)
Crash reports and diagnostics
This helps us improve security and performance.
E. Location Data
With your permission we may collect:
Approximate location (network-based)
Precise GPS location
Used for:
Matching nearby services/jobs
Showing relevant listings
Fraud prevention
You may disable location anytime.
3. App Permissions.
Depending on features used:
Camera/Photos → upload profile or portfolio images
Location → show nearby artisans, jobs, or services
Notifications → job alerts, booking updates, messages
Permissions can be managed in device settings.
4. How We Use Your Information.
A. To Provide Services
Create and manage accounts
Match customers and artisans
Enable bookings and tenders
Support messaging and forum features
Display profiles and ratings
B. Trust & Safety.
Verify accounts (OTP/phone checks)
Detect fraud or abuse
Enforce Terms and community standards
Protect users and platform integrity
C. Communication
Respond to support requests
Send service notifications
Send alerts you choose to receive
D. Improvement & Analytics
Understand user behaviour
Improve features and reliability
Fix bugs and optimize performance
5. Legal Basis for Processing.
We process data based on:
Providing requested services
Legitimate interests (security, improvement)
Your consent (optional data, notifications, location)
Legal obligations.
6. How We Share Information.
A. With Other Users
To enable marketplace functionality:
Name/display name
Service category and location area
Portfolio content
Ratings/reviews
B. With Service Providers
Trusted vendors may process limited data for:
Meta Platforms, Inc. (for providing the WhatsApp Business API infrastructure)
Cloud hosting
Analytics and crash reporting
SMS/OTP delivery
Customer support tools
Payment verification
They must protect your information.
C. Legal Compliance
We may disclose data to:
Comply with law or court orders
Protect safety or rights
Investigate fraud or misuse
D. No Sale of Data
FundiSmart does not sell personal information.
7. Advertising and Tracking.
FundiSmart does not track users across other apps or websites for targeted advertising requiring special tracking permissions.
If this changes, we will:
Update this policy
Request required permissions.
8. Data Retention.
We keep data only as needed for:
Providing services
Legal or regulatory compliance
Dispute resolution
Security and fraud prevention
Forum posts and reviews may remain visible to maintain platform integrity.
We retain only the minimum data necessary for these purposes.
9. Data Security.
We use industry-standard safeguards:
Encrypted credentials
Secure storage practices
Access controls
Monitoring for suspicious activity
No system is completely secure; keep your login confidential.
We also require our service providers to apply appropriate security measures.
10. Account Deletion.
You may request deletion of your FundiSmart account at any time through the App.
When you tap Delete Account, you will be redirected to our secure deletion request page where you submit a form.
Approved requests are processed and your account is permanently deleted within 7 days.
For full details, visit:
https://fundismart.co.tz/delete-account
Or contact: support@fundismart.co.tz
11. Your Rights.
You may:
Request access to your data
Correct or update information
Request account deletion
Withdraw consent where applicable
Request a copy of your personal data
Disable notifications/location
Contact: support@fundismart.co.tz
Subject: Data Request – FundiSmart
We may verify your identity before processing requests.
12. Children & Eligibility.
FundiSmart services are not intended for children under 13.
Users must also be legally capable of entering service agreements.
13. International Data Transfers.
Some service providers may process data outside Tanzania.
We use safeguards to ensure protection of your information.
14. Third-Party Services.
Payments, mobile money, or external links operate under their own privacy policies.
Please review them separately.
Our WhatsApp Bot service operates through the WhatsApp Business Platform. By interacting with our Bot, you also agree to WhatsApp's Business Terms and Privacy Policy.
15. Public Content & Forum.
Content posted in the forum, reviews, or portfolios may be visible to other users.
Do not share sensitive personal or financial data publicly.
FundiSmart may moderate content for safety.
16. Policy Updates.
We may update this Privacy Policy periodically.
Material changes will be notified in the App or through other means.
Continued use means acceptance of updates.
16) Contact Us
FundiSmart Company Limited.
Dar es salaam, Tanzania
Email: info@fundismart.co.tz
Support Email: support@fundismart.co.tz
Phone: +255 746 979 763
Address: Dar es salaam, Tanzania.
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